I'm Maha. I design software for complex, high-stakes systems, though I started somewhere less glamorous: staring at spreadsheets and patient data at Boston Children's Hospital. Somewhere between the datasets and one too many charts, I noticed I wasn't actually excited about the numbers. I was excited about the people and decisions they represented, and everything the numbers weren't telling me.
So I moved into design, and I've spent the years since at Epion and Kyruus Health untangling the unglamorous, high-stakes moments of healthcare, consent forms nobody understands, scheduling systems built for three companies instead of one, the quiet accessibility gaps most teams don't notice until someone's shut out entirely. What I've learned is that the industry almost doesn't matter, what matters is finding where dense, regulated, high-consequence data is quietly failing the people who have to act on it, and fixing that.
I like the parts of design that are more plumbing than polish, because that's usually where the actual trust gets built or lost.
Outside of work, I'm a reliably free dog sitter, a museum wanderer, and someone who thinks every city (and every person) is hiding a good story if you ask the right question. That's more related to my day job than it sounds, most of what I know about good research, I learned from being nosy in places that had nothing to do with UX.
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